• Direct contact with the hotel

Rates and availability are updated in real time by the hoteliers themselves. A link connects you to each hotel’s official website and enables you to make your booking either through hotels-direct-florence.com or on the website of the hotel.


• Competitive rates

hotels-direct-florence.com offers the most competitive promotional rates on the market thanks to our preferential relations with the hotels and to the significant number of bookings generated by the site. The hotels themselves configure their promotions on our website.


• No online payment

No advance payment is required and your credit card is not debited. It simply guarantees your reservation. You only pay the hotel once you’re there. Cash, checks and credit card payments are widely accepted in hotels.


• No booking fees

Booking services on hotels-direct-florence.com are free. No extra charges are added to the quoted room rate, even in the event of a cancellation.


• Secure payment and data protection

Our booking system is secured and your credit card is encrypted, together with all your personal data. We guarantee a professional code of ethics and respect of privacy. For further details, please refer to the respect of privacy declaration section.


• Hotel ratings assessed by Internet users

In its 'Customer Opinion' section, hotels-direct-florence.com provides opinions and comments on specific hotels by clients who have stayed there, having booked through hotels-direct-florence.com.


A few days after departure, each client receives an optional questionnaire by e-mail and is asked to judge the quality and reliability of the hotels-direct-florence.com website and the quality of the hotel accommodation. This information enables hotels-direct-florence.com to improve the quality of its service.


hotels-direct-florence.com communicates all its customer evaluations, with the exception of reviews containing offensive remarks, which are not published on the website. The information provided is the sole responsibility of its identified authors.


hotels-direct-florence.com cannot accept responsibility for the accuracy, authenticity, pertinence, quality, validity and credibility of the information provided by its customers.